Luckily, he had a backup from 3 weeks earlier that I could use to recover most of his lost data - otherwise, what seemed a simple upgrade of the Mac would have resulted in the loss of so much. Unfortunately, he had not taken a new backup before doing this upgrade. He had upgraded to macOS Catalina without realising the impact it would have on his Mac's older software.
In the past fortnight, I have helped a client who, after spending long hours on the phone with Microsoft and Apple, had been unable to recover his Outlook data - essential data from his business and personal life.
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